We Answer Your Questions
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link so you can check the status of your delivery at any time. Tracking information is usually activated within the first 24 to 48 hours after shipment. If you cannot find the email, you can also contact us at soporte@auraluzia.com including your order number, and we will be happy to assist you.
What is the delivery time?
Shipments within Mexico usually arrive within 7 to 19 business days, depending on the location and logistical demand. Once your order has been confirmed and shipped, you will receive an email with your tracking information so you can check the status of your delivery at any time.
Do you offer free shipping?
Yes, we offer free standard shipping throughout Mexico. The price you see at checkout is the final price, with no hidden fees or surprise charges upon delivery.
Do you offer promotions for multiple purchases?
Yes. By choosing multi-unit bundles, you can access special discounts and get a better price per product. In addition, customers who subscribe to our mailing list may receive early access to exclusive promotions and limited-time offers.
What happens if my tracking number does not show updates?
In some cases, tracking information may take a few days to update while the package is in transit between logistics centers. This is completely normal, and updates usually resume once the shipment reaches the next distribution station. If your order status does not change for more than 7 days, you can contact our support team and we will review the situation to provide you with a solution as soon as possible.
How can I contact customer support?
You can contact us at any time through soporte@auraluzia.com or via the contact form available on our website. Our customer support team usually responds within 8 to 24 business hours to assist you with any questions or requests.
What is Auraluzia’s return policy?
We want you to have a satisfying experience with your purchase. If you experience any issues with your order, you can contact our support team within 30 days after delivery so we can review your case. Depending on the situation, we may offer an appropriate solution, such as a replacement, store credit, or additional assistance. For more information, you can review our full return and refund policy on our website.
