Return and Refund Policy

At Auraluzia, we want you to have a satisfying experience with your purchase. If you experience any issues with your order, our team will be available to assist you and review an appropriate solution.

Return Requests

You may contact us within 14 days after receiving your order to request assistance related to returns or order issues.

Once the request has been approved and the corresponding product has been received, the refund may be processed back to the original payment method used for the purchase.

How to Request a Return

Step 1

Send an email to:

📧 soporte@auraluzia.com

Step 2

Our team will provide the appropriate instructions and the return address if applicable to your case.

Step 3

After receiving and reviewing the product, we will process the appropriate resolution within approximately up to 7 business days.

Important Information

For hygiene, safety, and quality control reasons, some products cannot be returned once opened or used.

This may include:

Opened or used products
Unsealed cosmetics or personal care products
Intimate or personal-use items

Experiences and results may vary depending on each user and the proper use of the product.

Cancellations

Orders paid through bank cards or digital payment platforms may begin processing shortly after purchase. For this reason, we recommend contacting our team as soon as possible if you wish to request modifications or cancellations.

Cancellation requests will be reviewed based on the current status of the order and cannot be guaranteed once logistical processing has begun.

Contact

For any questions related to returns, orders, or general assistance, you may contact us at:

📧 soporte@auraluzia.com
🌍 auraluzia.com

We Answer Your Questions

Once your order has been shipped, you will receive an email with a tracking link so you can check the status of your delivery at any time. Tracking information is usually activated within the first 24 to 48 hours after shipment. If you cannot find the email, you can also contact us at soporte@auraluzia.com including your order number, and we will be happy to assist you.

Shipments within Mexico usually arrive within 7 to 19 business days, depending on the location and logistical demand. Once your order has been confirmed and shipped, you will receive an email with your tracking information so you can check the status of your delivery at any time.

Yes, we offer free standard shipping throughout Mexico. The price you see at checkout is the final price, with no hidden fees or surprise charges upon delivery.

Yes. By choosing multi-unit bundles, you can access special discounts and get a better price per product. In addition, customers who subscribe to our mailing list may receive early access to exclusive promotions and limited-time offers.

In some cases, tracking information may take a few days to update while the package is in transit between logistics centers. This is completely normal, and updates usually resume once the shipment reaches the next distribution station. If your order status does not change for more than 7 days, you can contact our support team and we will review the situation to provide you with a solution as soon as possible.

You can contact us at any time through soporte@auraluzia.com or via the contact form available on our website. Our customer support team usually responds within 8 to 24 business hours to assist you with any questions or requests.

We want you to have a satisfying experience with your purchase. If you experience any issues with your order, you can contact our support team within 30 days after delivery so we can review your case. Depending on the situation, we may offer an appropriate solution, such as a replacement, store credit, or additional assistance. For more information, you can review our full return and refund policy on our website.

Ingredients Inspired by Nature

We carefully select high quality ingredients inspired by natural wellness and everyday care. Our formulas are designed to provide a simple, enjoyable experience that is easy to incorporate into your daily routine.

Wellness for Every Day

At Auraluzia, we believe personal care should also feel special. That is why we create products designed to support your moments of wellness, balance, and daily self-care.

A Community That Trusts Auraluzia

Every day, more people choose Auraluzia for its practical, accessible, and wellness-focused approach. Our mission is to help you enjoy small self-care rituals that bring comfort, confidence, and harmony to your routine.

Natural Wellness for Your Daily Routine

At Auraluzia, we believe in personal care inspired by simplicity, balance, and a connection with nature. Our philosophy is based on supporting you with products designed to integrate easily into your daily routine, helping you create moments of wellness, calm, and mindful self-care. More than a brand, Auraluzia represents a way to reconnect with yourself through simple habits that bring harmony and a sense of well-being to every stage of life.

Developed with Care and Quality

At Auraluzia, we believe that daily wellness should feel simple, reliable, and thoughtfully designed. That is why we select products inspired by high quality ingredients and developed to integrate easily into your everyday routine. Our mission is to offer practical solutions that help you enjoy a more comfortable, balanced, and enjoyable self-care experience, supporting you through every stage of your personal routine.

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