Terms and Conditions of Service

Welcome to Auraluzia. Throughout the website, the terms “we”, “us”, and “our” refer to Auraluzia. We operate this store and all related services to provide a simple, secure, and accessible shopping experience.

Our store operates through the Shopify platform, which allows us to offer our products and process orders securely.

By accessing or using this website, you agree to these Terms of Service and our applicable policies. If you do not agree with any part of these terms, we recommend that you do not use our services.

SECTION 1: ACCESS AND ACCOUNT

By using this site, you confirm that you meet the legal age requirement in your country or region.

To place orders, we may request information such as:

Full name
Shipping address
Billing address
Email address
Payment method

You agree to provide valid, updated, and complete information. You are also responsible for maintaining the security of your account access information.

SECTION 2: PRODUCTS

We work to present our products as accurately as possible. However:

Some colors or details may vary depending on the screen used
Descriptions may be modified or updated without prior notice
Some products may have limited availability

We reserve the right to limit quantities or remove products when necessary.

SECTION 3: ORDERS

When you place an order, you are requesting the purchase of a product subject to availability and validation.

We reserve the right to cancel or reject orders in certain cases, including inventory errors, incorrect information, or suspicious activity.

Once an order has been processed, it may no longer be possible to cancel it.

SECTION 4: PRICES AND BILLING

Prices may change without prior notice.

Depending on the customer’s location, some international orders may be subject to:

Import taxes
Customs duties
Local administrative fees

These charges are the sole responsibility of the customer and may be requested by the relevant authorities.

SECTION 5: SHIPPING AND DELIVERY

Published delivery times are estimated and may vary due to external logistical reasons.

Once the package has been handed over to the shipping carrier, responsibility for the shipment passes to the corresponding courier company.

Delays related to logistics, customs processes, or external circumstances do not automatically guarantee refunds.

SECTION 6: INTELLECTUAL PROPERTY

All content available on this site, including text, images, logos, graphics, and design, belongs to Auraluzia or is used with authorization.

Reproduction, distribution, or commercial use without prior authorization is prohibited.

SECTION 7: EXTERNAL SERVICES AND TOOLS

Some website functions may depend on third-party services or tools.

Auraluzia does not guarantee the continuous operation of external services and assumes no responsibility for third-party platforms.

SECTION 8: EXTERNAL LINKS

This site may contain links to external websites. We are not responsible for the content, operation, or privacy policies of third-party websites.

SECTION 9: SHOPIFY PLATFORM

Our store uses Shopify technology to operate securely.

However, all purchases made on this website are processed directly with Auraluzia and not with Shopify.

SECTION 10: DISCLAIMER

Products and services are offered based on availability.

We do not guarantee that:

The website will operate without interruptions
The service will be error-free
All users will obtain the same results or experiences

The use of our products must follow the corresponding instructions.

SECTION 11: LIMITATION OF LIABILITY

To the extent permitted by applicable law, Auraluzia shall not be responsible for:

Indirect losses
Consequential damages
Loss of information or profits
Delays caused by third parties or external situations

SECTION 12: USER RESPONSIBILITY

You agree to use this website appropriately and in accordance with these terms.

You also agree not to use our services for illegal, fraudulent, or harmful activities that may affect the operation of the website.

SECTION 13: APPLICABLE LAW

These Terms of Service shall be interpreted in accordance with the applicable laws of the corresponding jurisdiction where Auraluzia operates.

SECTION 14: MODIFICATIONS

We may update or modify these terms at any time without prior notice.

Modifications will become effective once published on the website.

SECTION 15: BUSINESS DETAILS

Operating Company

Company Name: Zarnog LLP
Company Number: OC460065
Company Address: 3rd Floor Suite 207 Regent Street, W1B 3HH, London

In payment collaboration with

Company Name: IRYSHARM LIMITED
Company Number: 77201095
Company Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, HONG KONG ISLAND, HONG KONG SAR CHINA