Shipping Policy

At Auraluzia, we work to provide a simple, reliable, and accessible shopping experience by delivering our products safely directly to your door.

Orders and Logistics Operations

To optimize delivery times and maintain competitive pricing, we collaborate with specialized international logistics centers and distribution partners. This allows us to manage orders more efficiently and provide a better experience for our customers.

Processing and Delivery Time

All orders are shipped through reliable courier services.

⏱ Estimated delivery time: 7 to 19 business days
📦 Tracking included: Once your order has been shipped, you will receive an email with your tracking link.

Delivery times may vary depending on location, high-demand seasons, or external logistical processes.

Free Standard Shipping

We offer free standard shipping within Mexico on most orders.

No minimum purchase is required to qualify for free shipping.

❗ Important:
Some special promotions or products with exclusive discounts may have different shipping conditions.

Taxes and Customs Processes

In some cases, international orders shipped to Mexico may be subject to import duties, VAT, or customs charges established by the corresponding authorities.

These charges:

Are not included in the product price
Are determined by local customs authorities
Are the responsibility of the recipient when applicable

International shipments may be handled under international logistics methods where certain import charges must be paid by the customer upon delivery.

Auraluzia does not collect or control customs taxes and cannot guarantee specific amounts related to these processes.

Support and Assistance

If you have any questions related to your order or shipment, you may contact our team at any time:

📧 soporte@auraluzia.com
🌍 auraluzia.com

We Answer Your Questions

Once your order has been shipped, you will receive an email with a tracking link so you can check the status of your delivery at any time. Tracking information is usually activated within the first 24 to 48 hours after shipment. If you cannot find the email, you can also contact us at soporte@auraluzia.com including your order number, and we will be happy to assist you.

Shipments within Mexico usually arrive within 7 to 19 business days, depending on the location and logistical demand. Once your order has been confirmed and shipped, you will receive an email with your tracking information so you can check the status of your delivery at any time.

Yes, we offer free standard shipping throughout Mexico. The price you see at checkout is the final price, with no hidden fees or surprise charges upon delivery.

Yes. By choosing multi-unit bundles, you can access special discounts and get a better price per product. In addition, customers who subscribe to our mailing list may receive early access to exclusive promotions and limited-time offers.

In some cases, tracking information may take a few days to update while the package is in transit between logistics centers. This is completely normal, and updates usually resume once the shipment reaches the next distribution station. If your order status does not change for more than 7 days, you can contact our support team and we will review the situation to provide you with a solution as soon as possible.

You can contact us at any time through soporte@auraluzia.com or via the contact form available on our website. Our customer support team usually responds within 8 to 24 business hours to assist you with any questions or requests.

We want you to have a satisfying experience with your purchase. If you experience any issues with your order, you can contact our support team within 30 days after delivery so we can review your case. Depending on the situation, we may offer an appropriate solution, such as a replacement, store credit, or additional assistance. For more information, you can review our full return and refund policy on our website.

Ingredients Inspired by Nature

We carefully select high quality ingredients inspired by natural wellness and everyday care. Our formulas are designed to provide a simple, enjoyable experience that is easy to incorporate into your daily routine.

Wellness for Every Day

At Auraluzia, we believe personal care should also feel special. That is why we create products designed to support your moments of wellness, balance, and daily self-care.

A Community That Trusts Auraluzia

Every day, more people choose Auraluzia for its practical, accessible, and wellness-focused approach. Our mission is to help you enjoy small self-care rituals that bring comfort, confidence, and harmony to your routine.

Natural Wellness for Your Daily Routine

At Auraluzia, we believe in personal care inspired by simplicity, balance, and a connection with nature. Our philosophy is based on supporting you with products designed to integrate easily into your daily routine, helping you create moments of wellness, calm, and mindful self-care. More than a brand, Auraluzia represents a way to reconnect with yourself through simple habits that bring harmony and a sense of well-being to every stage of life.

Developed with Care and Quality

At Auraluzia, we believe that daily wellness should feel simple, reliable, and thoughtfully designed. That is why we select products inspired by high quality ingredients and developed to integrate easily into your everyday routine. Our mission is to offer practical solutions that help you enjoy a more comfortable, balanced, and enjoyable self-care experience, supporting you through every stage of your personal routine.

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