Legal Notice

At Auraluzia, we value transparency and trust with our customers. We recommend reading the following information before making a purchase or using any of our products.

📦 Exchanges and Refunds Policy

We may offer assistance or a solution in situations such as:

Products damaged during transportation
Missing items in the received order

For hygiene and safety reasons, some products cannot be returned after being opened or used.

For more details, please review our Return and Refund Policy available on the website.

🧴 Experience and Results

The experience with each product may vary depending on the individual and different personal factors.

The images, descriptions, and opinions shared are for informational purposes and represent real experiences from some customers, but they do not constitute a guarantee of specific results.

✅ Usage Recommendations

For proper use, always follow the instructions and recommendations indicated on the packaging or product page.

If you have any questions before using a product, we recommend contacting our support team.

📦 Product Presentation

In some cases, packaging design may change due to presentation updates or supplier availability. These changes do not affect the functionality or quality of the product.

📧 Customer Support

If you need assistance related to your order or have any questions, you may contact us at:

📧 soporte@auraluzia.com
🌍 auraluzia.com

We Answer Your Questions

Once your order has been shipped, you will receive an email with a tracking link so you can check the status of your delivery at any time. Tracking information is usually activated within the first 24 to 48 hours after shipment. If you cannot find the email, you can also contact us at soporte@auraluzia.com including your order number, and we will be happy to assist you.

Shipments within Mexico usually arrive within 7 to 19 business days, depending on the location and logistical demand. Once your order has been confirmed and shipped, you will receive an email with your tracking information so you can check the status of your delivery at any time.

Yes, we offer free standard shipping throughout Mexico. The price you see at checkout is the final price, with no hidden fees or surprise charges upon delivery.

Yes. By choosing multi-unit bundles, you can access special discounts and get a better price per product. In addition, customers who subscribe to our mailing list may receive early access to exclusive promotions and limited-time offers.

In some cases, tracking information may take a few days to update while the package is in transit between logistics centers. This is completely normal, and updates usually resume once the shipment reaches the next distribution station. If your order status does not change for more than 7 days, you can contact our support team and we will review the situation to provide you with a solution as soon as possible.

You can contact us at any time through soporte@auraluzia.com or via the contact form available on our website. Our customer support team usually responds within 8 to 24 business hours to assist you with any questions or requests.

We want you to have a satisfying experience with your purchase. If you experience any issues with your order, you can contact our support team within 30 days after delivery so we can review your case. Depending on the situation, we may offer an appropriate solution, such as a replacement, store credit, or additional assistance. For more information, you can review our full return and refund policy on our website.

Ingredients Inspired by Nature

We carefully select high quality ingredients inspired by natural wellness and everyday care. Our formulas are designed to provide a simple, enjoyable experience that is easy to incorporate into your daily routine.

Wellness for Every Day

At Auraluzia, we believe personal care should also feel special. That is why we create products designed to support your moments of wellness, balance, and daily self-care.

A Community That Trusts Auraluzia

Every day, more people choose Auraluzia for its practical, accessible, and wellness-focused approach. Our mission is to help you enjoy small self-care rituals that bring comfort, confidence, and harmony to your routine.

Natural Wellness for Your Daily Routine

At Auraluzia, we believe in personal care inspired by simplicity, balance, and a connection with nature. Our philosophy is based on supporting you with products designed to integrate easily into your daily routine, helping you create moments of wellness, calm, and mindful self-care. More than a brand, Auraluzia represents a way to reconnect with yourself through simple habits that bring harmony and a sense of well-being to every stage of life.

Developed with Care and Quality

At Auraluzia, we believe that daily wellness should feel simple, reliable, and thoughtfully designed. That is why we select products inspired by high quality ingredients and developed to integrate easily into your everyday routine. Our mission is to offer practical solutions that help you enjoy a more comfortable, balanced, and enjoyable self-care experience, supporting you through every stage of your personal routine.

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