Privacy Policy

At Auraluzia, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through auraluzia.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When using our website or placing an order, we may collect personal information including:

Full name
Shipping and billing address
Email address
Phone number
Payment information
Order and purchase history

We may also collect certain non-personal information such as browser type, device information, IP address, and browsing behavior to improve website functionality and user experience.

2. How We Use Your Information

Your information may be used to:

Process and deliver orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Personalize your shopping experience
Send promotional offers, newsletters, or updates
Prevent fraudulent transactions and maintain website security

3. Cookies and Tracking Technologies

Auraluzia uses cookies and similar technologies to enhance your browsing experience and improve website performance.

Cookies may be used to:

Remember your preferences
Save shopping cart information
Analyze website traffic and user behavior
Deliver relevant advertisements or promotions

You may disable cookies through your browser settings at any time. However, certain features of the website may not function properly without cookies enabled.

4. Email and SMS Communications

By providing your email address or phone number, you consent to receiving communications related to:

Order confirmations
Shipping notifications
Cart reminders
Customer support updates
Promotional campaigns and special offers

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the message.

5. Abandoned Cart Notifications

If you add products to your cart without completing your purchase, we may send reminder emails or SMS notifications to help you complete your order.

6. Protection of Your Information

We take appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

All transactions and sensitive information are processed through secure platforms and encrypted technologies provided by trusted third-party service providers.

7. Sharing of Information

Auraluzia does not sell or rent personal information to third parties.

In certain situations, information may be shared with trusted service providers such as:

Payment processors
Shipping and logistics partners
Website and technology providers
Marketing and analytics platforms

These parties only receive the information necessary to perform their services.

8. External Links

Our website may contain links to third-party websites. Auraluzia is not responsible for the privacy practices, policies, or content of external websites.

We encourage users to review the privacy policies of any external sites they visit.